Management

Hiring Sales People – Part VI – Empathy

If you are hiring an exceptional sales person, look for someone who wants to help his or her prospects. The emphasis is on help. For the “Me” generation, it’s not about “You,” it’s about “Them.” And as long as it is about “You” and only making the sale, your prospects won’t trust you, and you won’t make the sale.

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Hiring Sales People – Part V – Authenticity

I believe one characteristic of likeability is “Authenticity.” The dictionary defines authenticity as the quality of being genuine. As an adjective, “Accurate in representation of the facts, trustworthy, reliable.” How do we look for authenticity in hiring sales people?

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Hiring Sales People – Part IV – Emotional Intelligence

Emotional intelligence is the ability to understand other’s emotional and psychological state as well as one’s own reactions and emotions. Intuitively it makes sense that to do well in sales, you not only need to understand your prospects emotions, but your own as well. Is there a correlation between EQ and sales ability?

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Addendum to Agile Marketing

The tagline for Agile Marketing is the phrase “Do, Learn, Adapt.” One common mistake is to believe that simply implementing something quickly is Agile Marketing. It depends. Implementing the wrong thing doesn’t help anyone.

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The False Challenge

Challenging your team requires that you do things smarter and not just harder. There are some goals where working smarter is difficult.
One common case of the “false challenge” can occur in sales forecasting. It stems from the belief that sales people are lazy and will sandbag their numbers. So management might add 20% to their numbers regardless of history or latitude.

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The Challenge

Doing great things doesn’t come naturally. It requires an internal drive and often it also requires some external demand.
Several years ago I had the privilege of watching a senior executive challenge a small team intent on developing a new business.

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Cost, Quality, and Value – The Buyer’s Side

I once owned a partnership in the Sheila Yeates; a gaff-rigged topsail ketch. She was a beautiful ship, 48 feet on the water line and 65 feet overall, built in Lunenburg, Nova Scotia, and launched in 1976. The Sheila Yeats sank in the north Atlantic in 1989.

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