Tag Archive: Marketing and Sales Relationship


What’s Your Value PrXpXsitiXn?

Marketing and Lead Generation Minneapolis, St Paul, Minnesota, AtlantaHow many times have you had a sales person ask, “What’s our Value Proposition?”

The question I always ask next is, “Why do you ask?”  This is sort of a snotty response, and it doesn’t endear me to the sales team, but it has a purpose.

In my experience, too many sales people simply take the value proposition given by marketing and restate it to the prospect.  This is the worst use of a value proposition.  If you are in Marketing and you enable your sales team this way, then you are not helping.

A value proposition is a list of reasons why a prospect might benefit from buying your product or service, and it usually contains a number of elements.  The first is identifying a need, the second is some sort of differentiation, and the third is some sort of proof.

For example, “If you want fine flavor, then the smooth taste of Camel cigarettes is what nine out of ten doctors recommend.”   Parsed, the need is fine flavor and health, the differentiation is smooth taste, and the proof is that doctors recommend them.

While value propositions are good for internal dialogue and evaluation, as you know, simply stating the reasons why you should buy a product or service is bad sales form.  It’s also lazy.

When a prospect asks you, “What’s your value proposition?”  They are simply saying, “I don’t have time for this… just give me the Cliff’s Notes version, and I will decide.”

But the process they are going through is: 1) Do I really have this need? 2) Is this really any better? And 3) Do I really believe this, or do I trust you?  There is no way that a single “Statement” or “Value Proposition” will ever do justice to a prospect in answering these questions.  But if you fail to answer any of these, your sales and marketing efforts will falter.

So instead, slow down, and go back to basics.  Take your Value Proposition and turn it into a set of questions to determine whether the prospect has the need you believe your product or service can fill.  Then determine the prospect’s perception of the value to satisfying that need.  If it’s worth solving, then look at what their current vision is for solving that need.  Only then can you begin to explore an alternate vision and differentiation.  Your differentiation may be simply that you are not spouting a value proposition, but guiding the prospect through a process of discovery and helping them see things differently.  Proof doesn’t come until the prospect has a vision of capabilities they might need.

But please don’t just give your value proposition.  You might as well sit back, light up that Camel, and wait for good health to flow your way.

Do Great Things!

Lee Stocking
Prairie Sky Group
Making Sales Cry With Qualified Leads
lee.stocking@gmail.com
651-357-0110 (Cell 24×7)

Marketing and Lead Generation Minneapolis MinnesotaSo, if you don’t make New Year’s resolutions, here is a list of items from my posts during the year that might make good subjects for reflection.

1.     How can I support my sales team more?

2.     What is my real customer experience?

3.     What can I learn about my clients and customers?

4.     What core messages do I want to deliver internally and externally?

5.     What things about my business make me uncomfortable, why and what can I do about them?

6.     What three things will I spend less time doing?

7.     How can I keep my commitments?

8.     How can my team have more fun?

9.     Who will I mentor?

10.  What am I thankful for?

Thank you for your encouragement and comments throughout the year. Have a healthy and bountiful new year.

Do Great Things!

Lee Stocking
Prairie Sky Group
Making Sales Cry With Qualified Leads
lee.stocking@gmail.com
651-357-0110 (Cell 24×7)

Here’s a video book review of The Trust Edge

The Trust Edge

I recommend you put this book on your Christmas
list for any marketing or sales people you know.

Lee Stocking
Prairie Sky Group
Making Sales Cry With Qualified Leads
lee.stocking@gmail.com
651-357-0110 (Cell 24×7)

Genetically Test for Great Sales People!

Seriously.  This is not a ruse.  Seriously.

For years, VPs of Sales and CEOs have been looking for the magic bullet to help select the best sales people, the top 20 percent that bring in 80% of their sales.  There are minor industries built on evaluating and testing sales candidates.  Including recruiters, testing, and the risk of making the wrong decision, hiring a great sales person can be an expensive proposition.

So with advances in genetic testing, why can’t we test for the genes that make great sales people?

Before you scoff, consider this.  There is now genetic testing to help you determine whether your son or daughter may have the genes for the quick reflexes required in some sports and activities.  This may help you determine whether or not to encourage them to go for a scholarship in baseball, tennis, and ballet, or to focus on their homework.  (Of course you could have them do both in case they were interested in ballet but also inherited the genes to become a professional wrestler.)

Since so many of us want our children to grow up to be sales people, maybe now we can run genetic tests for that?

A study by Dr. Serena Rodrigues Saturn at Oregon State University, suggests that there is now a genetic test for empathetic characteristics such as openness, trust and caring.  These are linked to a gene for the brain chemical receptor for oxytocin.  The link is so strong that a total stranger, simply by observing someone listen to another person, may be able to guess whether we have this particular genetic characteristic with greater than 80% accuracy.  I’ve long advocated for more empathy in sales and business. (Read Lost)   Research has shown that people who have this genetic variation also have higher self esteem and better social skills.

In the study, scientists videotaped 23 romantic couples having a conversation.  One person was told to tell the other of a sad incident in their life.  Each listener had previously submitted saliva for genetic testing for the oxytocin receptor gene. They then showed these videos to a group of 116 people and asked them to determine the level of empathy in the listeners.  They did this with the sound of the video turned completely off.   The results were that the observers with nothing else but visual clues such as eye contact, head nodding and open body posture identified the most empathetic listeners.

The surprise was that out of the 10 people who were ranked as “most prosocial,” six had the genetic trait for the receptor gene, and of the 10 ranked “least trusted,” nine did not.  This is a very strong indication of genetics influencing what we think of as personality.

Empathy is an important element in sales.  It’s the basis for listening and understanding.  Perhaps our best sales people are genetically endowed?  With genetic testing rapidly reaching the sub $1,000 mark, testing could be entirely feasible.  On the other hand we could test others for lack of the gene… say some of our politicians, or perhaps your boss.  Think of the grief saved if we’d tested Muammar Gaddafi.  (Not to suggest a similarity to your boss.)  This whole area could be a huge breakthrough.

Not convinced? Look, you knew Tommy Boy would make the sale.  How did you know?

I know you’re still skeptical, and I haven’t sold you?  Ah, perhaps that’s because I don’t have the gene. But you’re thinking about it.

While you wait for the test, do great things.

Lee Stocking
Prairie Sky Group
Making Sales Cry With Qualified Leads
lee.stocking@gmail.com
651-357-0110 (Cell 24×7)

Marketing and Lead Generation Minneapolis St Paul MinnesotaMany companies still rely on the “presentation” as a sales tool.  But a couple recent studies may indicate a major problem with this approach.  A University of Maryland study of undergraduates found that after a lecture by a well known professor, NONE of the students could answer the question, “What was the lecture you just heard about?  In another study, Nobel Laureate, Carl Wieman quizzed his students about a key fact in his lecture presented just 15 minutes earlier.  Only 10 percent remembered it.

So now you’re saying, but these are hung over, drugged-out students, and, of course, you’re not speaking from personal experience.  It’s well known that college students have these characteristics.

However, in another experiment, at the University of British Columbia in a physics course on electromagnetic waves, one group of students was taught by standard lecture, while a second group was broken into smaller groups and asked to work on the problems in an interactive problem solving session.  The first group scored 41% on the material, while the second group scored 74%.

College students are not business prospects.  But the takeaway is that no one wants to listen, or will remember your 25 slide presentation.  Occasionally we get roped into giving a presentation, and there are specific things you can do to give a great presentation.  But instead, what if we worked with smaller groups and individuals on problem solving?

Sales, the next time you ask marketing for a presentation, ask why you need it.  Marketing, the next time you provide a presentation, ask what other tool or skill set you should have provided to sales.

Do great things!

Lee Stocking
Prairie Sky Group
Making Sales Cry With Qualified Leads
lee.stocking@gmail.com
651-357-0110 (Cell 24×7)